Shipping policy
Shipping Policy
Last Updated: August 12, 2026
Thank you for shopping with The Eagle Vault. We are committed to processing and delivering your order as efficiently as possible. Please review the following shipping terms before placing your order.
1. Order Processing
Orders are generally processed within 1–3 business days after your order has been successfully placed and payment has been authorized.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends, holidays, or outside normal business hours will begin processing on the next business day.
During high-volume periods, promotional events, product launches, or holiday seasons, processing may take slightly longer.
Once an order has entered processing or has been transferred to our fulfillment partner, we may no longer be able to modify or cancel it.
2. Estimated Delivery Time
After your order has been processed and dispatched, estimated transit time is:
7–12 business days
This does not include the 1–3 business day processing period.
Accordingly, the estimated total time from order placement to delivery is generally:
8–15 business days
Weekends and public holidays are not included in these estimates.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, peak-season volume, transportation disruptions, or other circumstances outside our reasonable control.
3. Shipping Delays
If we become aware that your order cannot be dispatched within the timeframe originally communicated to you, we will make reasonable efforts to notify you.
Where applicable, you may be given the option to:
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Accept the revised shipping timeframe; or
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Cancel the affected unshipped order and receive a refund to your original payment method.
Unexpected carrier delays occurring after an order has already been dispatched do not automatically qualify the order for cancellation.
4. Tracking Information
When tracking is available, a shipping confirmation email containing your tracking information will be sent after your order has been dispatched.
Please allow time for tracking information to become active after shipment. Carrier tracking systems may not update immediately after a shipping label is created.
Tracking updates are controlled by the shipping carrier and may occasionally be delayed or incomplete.
5. Multiple Packages
Orders containing multiple products may occasionally be shipped in separate packages.
If this occurs:
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Packages may arrive on different days.
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You may receive more than one tracking number.
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You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
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Recipient name
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Street address
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Apartment, unit, or suite number
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City
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State
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ZIP/postal code
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Contact information
If you notice an error after placing your order, contact us immediately at support@tryvezlo.com.
We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made once processing has begun.
Peele Beauty is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
If an order is returned to sender due to an incorrect address, refusal of delivery, or failure to claim the package, additional shipping charges may apply before the order can be resent.
7. Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please:
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Check around your property and delivery location.
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Ask household members or neighbors who may have accepted the package.
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Allow up to 48 hours, as some carriers may mark shipments as delivered shortly before final delivery.
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Contact the carrier using your tracking number.
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Contact Peele Beauty if you still cannot locate the package.
We will assist with reasonable carrier investigations where possible.
Packages confirmed by the carrier as correctly delivered may not automatically qualify for a replacement or refund. Lost, stolen, or misdelivered package claims are reviewed individually and subject to applicable law.
8. Lost Packages
If tracking has not updated for an unusually long period or you believe your package has been lost in transit, please contact:
Email: support@tryvezlo.com
Phone: (505) 464-2635
We may ask you to allow the carrier sufficient time to complete an investigation before a replacement or refund is issued.
Where the carrier confirms that a package was lost in transit, Peele Beauty will provide an appropriate resolution, which may include replacement or refund.
9. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
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Your order number
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A description of the issue
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Clear photographs of the damaged product
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Photographs of the outer packaging and shipping label, where applicable
Please keep the damaged product and packaging until your claim has been reviewed.
10. Customs, Duties, and Import Charges
If international shipping is offered, international orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer and are not controlled by Peele Beauty.
Customs processing may also cause additional delivery delays.
11. Refused or Undeliverable Packages
Packages that are refused, unclaimed, or returned because of an incorrect or incomplete customer-provided address may be subject to the actual shipping and return costs incurred.
Any applicable costs may be deducted from the refund where permitted by law.
12. Contact Us
For questions regarding shipping or delivery, contact:
The Eagle Vault
Email: support@tryvezlo.com
Phone: (505) 464-2635